Please see below for more information about Good Earth, our beverages and our website.
For any answers you cannot find below, or to leave any comments, please leave us a message via our Contact Us page.
INGREDIENT FAQ’s
Here at Good Earth we never use artificial flavouring, that’s a pinky promise! But in the interest of learning you can have a read of the below:
The difference between artificial and natural flavouring is…
Artificial flavour it's when chemical compounds are used to mimic natural flavour.
Natural flavour is when 95-100% of the oil from the named fruit is used. Or it can be with other natural flavours when the oil from the named fruit is used in combination with other natural oils. Or it can be just natural flavour, when there is no oils from the named fruit are used, but instead natural oils from other fruits are used to mimic the named fruit.
NUTRITIONAL QUERIES
We let mother nature do her thing, after all, she does it best! Tea is a natural source of caffeine. Unless specifically stated that the tea within a product is decaffeinated, you should assume that the product contains caffeine.
Pregnancy and motherhood are personal things, with no experience being the same. There is no normal and differences should be celebrated - what might be right for you might not be right for your neighbour! We keep our promise to keep the nasties out and pack the natural in, however, we’d rather be safe than sorry. Therefore, we suggest that you speak to your Doctor or Midwife before trying anything new, including our Good Earth range. After all, what’s best for you is best for your little one! (Congratulations btw!).
Expiry dates are used to ensure safety, taste and quality of the product are as bold and awesome as we intend them to be. Although we doubt you’d fall ill from post-expiry date consumption, we recommend (for this and this only) you live by the rules and not risk it… If you have product that is out of date please make sure you dispose of it following the sustainable instructions!
DIETARY CLAIMS
Yes, yes and an even bigger YES! We are happy to say that all our products are suitable for vegetarians and vegans, because hey, nature looks after us to make sure we look after nature!
PRODUCT ORIGINS
No two ingredients of ours are the same, they each come from a different corner of the earth, picked and grown with love and care - which is one of the many things we love about our teas and kombuchas! If we were to list the origins of each ingredient you would be rather bored reading it… However, we can tell you this much… We source our Green tea from Anxi tea garden which is in Shimen county, Hunan province of China and our Black tea is sourced from specially selected tea estates in India and Kenya.
If you have a question about a specific ingredient please don’t hesitate to get in touch, every day’s a school day!
We made a pinky promise that we vow to keep… Have you seen our long list of certifications?! We’re just starting to make an impact but our goal is to make every sip, a sip that gives back to the planet. All of our ingredients are independently verified to ensure they are sourced in a sustainable and ethical way. Head over to our sustainability page to learn more.
BREWING INSTRUCTIONS
Ah, a question bigger than life itself… A cup of tea is personal to each person, no cup is the same. Some like it sweet, some like it milky, some just take it as it comes. Our Good Earth tea guru’s have recommended how each cup is best brewed to complement our bold and natural flavours. These can be found on the individual product pages on our website, or on the pack itself. However, if your mum’s in a bad mood, we suggest you just follow her instructions…
STORAGE INSTRUCTIONS
Kombucha is always best served cold! Therefore, we recommend you keep it chilled in the fridge. Although, if you’ve over shopped and it just won fit, it won’t harm you or the product to leave it on the side until there’s room.
Our tea is best stored in a cool, dry place, preferably in an airtight container (although this doesn’t matter too much). This’ll make sure the flavours are as bold as promised and your tea stays fresh for as long as possible - cheers to that!
LOGIN ISSUES
We are sorry that you are having trouble accessing your account! Please email a snapshot of your query along with your contact details to hello@goodearth.com and we’ll get you going right away.
Of course! Use the guest checkout option for account free shopping. But don’t worry about creating an account either – we promise not to spam you, it’s just an easy and secure way of managing your orders! :)
Your privacy is super important to us. To make sure your pennies and pounds are kept safe and sound we want to strictly do not want to ask for your payment details over the phone, as this instantly puts your privacy at risk. However, if you are having trouble placing an order on the website, please write to us at hello@goodearth.com with a snapshot of your query and we can work on solving the case in no-time!
PROMOTIONS
Woohoo, Christmas has come early! To use the special offer/ promo code you need to bring that code with you to your shopping basket and enter it into the box called ‘promo code’. Make sure you hit ‘apply’ before checking out so that the code applies to your order and pennies are kept in your piggy bank. Please note that only one coupon code can be used per order and codes are only active for as long as they are promoted on our site.
Uh-Oh.. we have a clutz at hand!😉 To make sure your code can be applied to your basket please check the below pointers:
Please check the spelling you are using. Coupons need to be entered exactly as indicated for them to work.
Please check if you have put any spaces between the letters / numbers in the coupon. Our coupons do not have any spaces.
Please check that the specific items that the coupon is valid for are actually in your cart. Some of our coupons are meant for specific items and will not apply to the rest of your basket.
Please check the validity period of the coupon you are using. Most of our coupons are valid for a specified time only and will not work beyond that time period.
We are thrilled that our fame is spreading far and wide, and that’s a huge encouragement for us to keep going! As of now, we (on this site) are only accepting orders in the UK but we hope to spread our wings as soon as we can!
Meanwhile, drop by and say hello to our family in the US and Australia, as they would love to help you out and make sure you get all the natural goodness you need! Visit www.goodearth.com for the US site, and www.goodearth.com.au
We accept Visa, Mastercard, American Express, Maestro, Shopify Pay, Apple Pay, Google Pay and Paypal – take your pick!
SUSTAINABILITY ACCREDITATIONS
The Ethical Tea Partnership (ETP) is a not for profit membership organisation that works to improve tea sustainability, the lives and livelihoods of tea workers, smallholder farmers and the environment in which tea is produced. Our vision is of a thriving tea industry that is socially just and environmentally sustainable. Good Earth has been part of the ETP for over 20 years and continues to invests back into people. Visit www.ethicalteapartnership.org for more information.
All Good Earth tea’s are certified Rainforest Alliance. Rainforest Alliance is an all-encompassing sustainability program that covers; Forestry, Food & Farming, Wildlife, Climate and People. RA is making deep-rooted change on some of the most pressing social and environmental issues of our time. Visit www.rainforest-alliance.org for more information.
1% for the planet was founded in 2002 by Yvon Chouinard, founder of Patagonia clothing brand. Realizing his responsibility to protect our planet, he decided to give 1% of sales back to the environment. Soon after its inception, 1% for the Planet’s mission began to resonate across the globe, starting a trend which now has over 1200 members in 48 countries. So far 1% for the Planet has certified over $225m dollars in giving. Good Earth is a Member of 1% for the planet and give 1% of our sales back to support sustainability Initiatives. Find out more at https://www.onepercentfortheplanet.org/about
PACKAGING
We use PLA to make our Teabags, it’s a corn-starch based material that can decompose in industrial composting. Just throw them in your food waste bin and they will biodegrade back into organic material.
We live by some basic packaging principles:
Minimise Packaging
Avoid plastics
Look for sustainable alternatives
All of the above helps us make sure we use the most eco-friendly materials available.
Our cartons are fully recyclable.
Our Kombucha Bottles are fully recyclable.
Our inner film looks like plastic, but it’s actually made from wood pulp and is fully biodegradable.
In fact every element of our product can be recycled or composted!
Our cartons are fully recyclable.
Our Kombucha Bottles are fully recyclable.
Our inner film looks like plastic, but it’s actually made from wood pulp and is fully biodegradable.
In fact every element of our product can be recycled or composted!
We source or Green tea from Anxi tea garden which is in Shimen county, Hunan province of China and our Black tea is a sourced from specially selected tea estates in India and Kenya.
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
Choosing a selection results in a full page refresh.
Press the space key then arrow keys to make a selection.
